Plans and billing

Unit Oncall is sold as a subscription. Your Organization is on one of four plans, and that plan controls two main things:

• What capacity is included — how many members you can have, how many credits you get each month, how long alert data is kept.
• Which higher-tier features are unlocked — for example domain restriction, required SSO, and audit logs.

This page covers the shape of the plans and how billing works from a customer's point of view. For exact current prices and discounts, see the public pricing page — it is the source of truth for monetary amounts.

Plan structure

Exact member caps, included credits, and retention windows for each plan are shown on the pricing page and on the Billing view inside the console.

The Business plan is the lowest tier that includes domain restriction, required SSO, audit logs, and custom retention. See Domain restriction, SSO, Audit logs, and Organization settings for what each of these does.

Credits

Credits are how Unit Oncall meters AI usage. Every month, the plan grants a fixed number of credits, and AI features consume them as you use them.

When the included monthly credits run out, you can either let AI usage stop until the next cycle or top up with additional credits — see the pricing page for top-up pricing.

Top-ups are bought from the Billing view. They are available once you are on a paid plan — credits cannot be purchased during the trial — and each plan has a maximum credit balance, so a pack that would take you past it is rejected; pick a smaller pack or move to a higher plan. Organizations on an Enterprise agreement arrange credits with Unit Oncall instead.

Unused monthly credits roll over for a limited period. The roll-over window depends on your plan; the exact behaviour is shown on the pricing page and on the Billing view.

Members and member caps

Plans include a number of members for the base price, with the option to add more for a per-member fee. Adding a member who would push you over the cap is rejected until you upgrade the plan.

The cap belongs to the plan, so it moves with it. When you move to a plan with a smaller cap, bring your member count within the new cap — while you are over it, nobody new can be added.

Data retention

Each plan keeps each data category (alerts, learning data, documents, chat history, audit logs, configuration history) for a default window (longer on higher plans). Business plan and above can override the defaults per category with the data_retention section on the Organization. See the field reference in Organization settings. Moving to a lower plan switches to its (shorter) defaults once the change takes effect — see Changing your plan for what that does to data outside the new window.

Viewing your subscription

Open the Billing view of your Organization. Who can open it depends on the Organization's billing scope — by default the owner and members with the billing role (see Roles and permissions). You can review:

• The current plan and its status.
• Credit balance — included this month, top-ups, and any bonus credits.
• Recent usage statistics.
• Past invoices.

Payments and invoices

Subscriptions are processed through an external payment provider. Invoices are issued at the end of each billing cycle and become available from the Billing view; you can also download them as PDF.

Subscribing, changing your plan, and buying credit top-ups are all done from the console — see the sections below. Subscribing and buying top-ups follow the Organization's billing scope; changing the plan is limited to the owner regardless of scope (see Roles and permissions).

Changing your plan

Plan changes are made from the Billing view. Only the Organization owner can make them, whatever the billing scope is (see Roles and permissions). Self-serve changes cover the Starter, Professional, and Business plans; moving to or from Enterprise is arranged with Unit Oncall.

Before moving to a lower plan: once the change takes effect, the new plan's default retention windows apply, replacing any custom windows you had configured on the Business plan. Shortening a retention period irreversibly deletes existing data outside the new period at the next daily cleanup, which can affect alert data, learning data, and configuration history. Dropping to a plan without audit logs does not delete existing entries by itself, but you lose the ability to view or export them until you're back on the Business plan or higher. Export anything you need to keep first, and see Data retention for what each plan keeps.

A move to a lower plan and a switch of billing cycle can be requested together — both take effect on the same renewal date. A move to a higher plan cannot be combined with a cycle switch, because the two would take effect at different moments: upgrade first, then switch the cycle once the renewal date is within 30 days.

Some situations are refused with an explanation instead of going through:

• An outstanding payment has to be settled first.
• A scheduled cancellation has to be resumed first.
• If the page has gone stale while you were on it, reload and try again.
• A few subscription states cannot be resolved from the console at all. Contact Unit Oncall for those.

Cancelling

Only the Organization owner can cancel, from the Billing view. The subscription continues to the end of the current paid period, then expires; until that date the owner can resume it from the same view. Cancelling does not delete the Organization — to delete it, see Organization management (cancellation is a prerequisite for deletion).

Related

• Pricing page — current prices, member caps, included credits, and top-up rates.
• Organization management — creating and deleting Organizations.
• Organization settings — the data_retention section and other plan-gated settings.
• Roles and permissions — who can view and change billing.
• Audit logs — Business+ plan feature.