Terms of Service

These Terms of Service ("Terms") govern your use of the Unit Oncall service (the "Service") provided by G Y UNIT LIMITED LIABILITY COMPANY ("we", "us", "our", or the "Company"), a company located in Tokyo, Japan.

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1. NATURE OF THE SERVICE

Unit Oncall (the "Service") is provided as a monitoring support tool. It is designed to assist in the notification process for system alerts and is NOT a fail-safe or primary emergency communication system. The Service is intended to be used as one of multiple layers in your system administration and incident response strategy.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

The Service includes AI-assisted summarization features designed to process and reformat alert data for better readability. You acknowledge that this is an assistive tool and not a substitute for human judgment.

If you are a resident of California, you may have the right to opt-out of certain automated processing as described in our Privacy Policy.

The Service may also offer AI-operated terminal sessions in which an AI agent executes shell commands inside a managed, sandboxed runtime environment in order to assist with incident investigation, remediation, and related operational tasks. When you configure the Service to access your own infrastructure or third-party systems for this purpose, you acknowledge that the AI agent may issue commands that read from, modify, or otherwise interact with those systems on your behalf. You are solely responsible for the credentials, scopes, and permissions you grant to the Service, and for ensuring that such use is consistent with your internal policies, applicable contracts with third parties, and applicable law.

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2. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

⚠️ THIS SECTION IS CRITICAL. PLEASE READ CAREFULLY.

No Guarantee of Notification

You acknowledge and agree that the delivery of notifications (including VoIP calls, SMS, and push notifications) may fail at any time due to factors beyond our control. We do not guarantee that every alert will be successfully delivered.

Support Tool Status

You are solely responsible for maintaining your own backup systems and manual monitoring processes. You shall not rely exclusively on the Service for the operation of your business or critical systems.

Limitation of Liability

To the maximum extent permitted by applicable law (including the CCPA for California residents), the Company shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to: loss of profits, loss of data, system downtime, or any other business interruption resulting from the failure of the Service to deliver a notification, even if we have been advised of the possibility of such damages.

Cap on Liability

In any event, our total liability to you for all claims shall not exceed the amount paid by you to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

AI Accuracy

You acknowledge that the AI-generated summaries may occasionally be inaccurate, incomplete, or misleading ("hallucinations"). We do not guarantee the accuracy or reliability of any information processed by AI. You must always verify the original alert data before taking action.

Sandboxed Execution Environment and AI-Issued Commands

To the extent that the Service provides AI-operated terminal sessions, command execution occurs within a managed, sandboxed runtime environment that we operate as part of our cloud infrastructure. Sessions are ephemeral: the runtime environment is provisioned on demand for a given session and is destroyed at the end of the session, and the credentials, environment variables, and in-session state injected into the runtime environment for that session are discarded together with it. Credentials and secrets that you supply for use in these sessions are stored separately (outside of the per-session runtime) and retained as described in our Privacy Policy. We apply pre-execution safeguards intended to mitigate clearly destructive operations. These safeguards are not exhaustive and do not guarantee that every harmful command will be prevented. Separately, where audit logging is included in your plan, we maintain command-level audit trails for sessions executed through the Service, as described in our Privacy Policy (§6 — Data Retention); audit logging is not available on plans that do not include the feature, and is an after-the-fact monitoring measure rather than a preventive safeguard.

You acknowledge that AI agents may generate commands that are unexpected, mistaken, or inappropriate for your specific environment, and that the effects of any command executed against your own infrastructure or third-party systems are your responsibility. You are responsible for reviewing the configuration you provide to the Service (including which systems may be accessed and with what privileges) and, where appropriate, for requiring human approval before sensitive commands are executed. To the maximum extent permitted by applicable law, we shall not be liable for any loss of data, service disruption, configuration change, financial loss, or other damage resulting from commands issued by an AI agent through the Service against systems you have authorized the Service to access.

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3. TECHNICAL REQUIREMENTS AND NETWORK CONDITIONS (VoIP)

User Responsibility

The Service utilizes VoIP technology, which requires a high-speed, stable, and low-latency internet connection. You are solely responsible for providing and maintaining the necessary communication environment.

Impact of Network Quality

You acknowledge that VoIP performance is highly sensitive to network conditions. Factors such as latency, jitter, and packet loss can cause call degradation, audio delay, or total failure of notification delivery.

Disclaimer for Connectivity Issues

We shall not be liable for any failure or delay in notification delivery resulting from your internet service provider (ISP), mobile carrier, firewalls, or any other network-related configurations on your end.

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4. PAYMENT AND BILLING

Third-Party Processor

We utilize Stripe Managed Payments (provided by Stripe, Inc., a Delaware corporation) as our payment processor and Merchant of Record (MoR) in the jurisdictions where Stripe Managed Payments is offered. By subscribing to the Service, you agree to Stripe's Services Agreement and Privacy Policy.

No Card Data Storage

Merchant of Record and Responsibilities

For transactions processed in the jurisdictions where Stripe Managed Payments is offered, Stripe, Inc. acts as the Merchant of Record (MoR) through its Stripe Managed Payments offering.

• Stripe's Role: As MoR, Stripe is responsible for processing card and other payment instruments, issuing invoices and receipts, handling chargebacks and refunds, calculating, collecting, and remitting applicable sales taxes, VAT, and GST (Stripe Tax provides the underlying calculation engine), and applying intelligent payment retries (Smart Retries) for failed charges. Payment-related inquiries should primarily be directed through our billing support interface, which coordinates with Stripe as needed.
• Our Role: We (G Y UNIT LIMITED LIABILITY COMPANY) are the provider of the Service and remain responsible for delivering the Unit Oncall service itself, technical support, customer service inquiries (including billing questions routed through our support interface), and ensuring the software functions as described.

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5. ELIGIBILITY AND AGE RESTRICTIONS

By accessing or using the Service, you represent and warrant that you are at least sixteen (16) years of age and have the legal capacity to enter into a binding agreement. If you are under the age of 16, you are not permitted to use the Service.

You also represent and warrant that you have the financial authority and capacity to pay for any fees incurred through your use of the Service.

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6. REGIONAL RESTRICTIONS AND DATA TRANSFER

Target Audience

The Service is primarily intended for residents of the United States, Canada, and Japan.

EU/EEA Exclusion

⚠️ The Service is currently NOT intended for residents of the European Union (EU) or the European Economic Area (EEA). By using this Service, you represent and warrant that you are not a resident of the EU or EEA.

Data Transfer Consent

By using the Service, you expressly consent to the transfer of your personal data to, and the processing of your data in, the United States. You acknowledge that data protection laws in the United States may differ from those in your country of residence, including Canada.

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7. PROHIBITION OF EMERGENCY USE

⚠️ The Service cannot be used to contact emergency services (e.g., 911, 119). You shall not use the Service for any application where failure of the Service could lead to death, personal injury, or severe physical damage.

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8. GOVERNING LAW AND JURISDICTION

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles.

Exclusive Jurisdiction

Any and all disputes, claims, or controversies arising out of or relating to these Terms or the Service shall be brought exclusively in the Tokyo District Court as the court of first instance. You hereby consent to the exclusive jurisdiction of such court and waive any objection as to inconvenient forum.

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9. CONTROLLING LANGUAGE

These Terms are drafted in the English language. In the event of any discrepancy between the English version of these Terms and any translation, the English version shall prevail and be controlling.