Terms of Service

These Terms of Service ("Terms") govern your use of the Unit Oncall service (the "Service") provided by G Y UNIT LIMITED LIABILITY COMPANY ("we", "us", "our", or the "Company"), a company located in Tokyo, Japan.

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1. NATURE OF THE SERVICE

Unit Oncall (the "Service") is provided as a monitoring support tool. It is designed to assist in the notification process for system alerts and is NOT a fail-safe or primary emergency communication system. The Service is intended to be used as one of multiple layers in your system administration and incident response strategy.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

The Service includes AI-assisted summarization features designed to process and reformat alert data for better readability. You acknowledge that this is an assistive tool and not a substitute for human judgment.

If you are a resident of California, you may have the right to opt-out of certain automated processing as described in our Privacy Policy.

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2. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

⚠️ THIS SECTION IS CRITICAL. PLEASE READ CAREFULLY.

No Guarantee of Notification

You acknowledge and agree that the delivery of notifications (including VoIP calls, SMS, and push notifications) may fail at any time due to factors beyond our control. We do not guarantee that every alert will be successfully delivered.

Support Tool Status

You are solely responsible for maintaining your own backup systems and manual monitoring processes. You shall not rely exclusively on the Service for the operation of your business or critical systems.

Limitation of Liability

To the maximum extent permitted by applicable law (including the CCPA for California residents), the Company shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to: loss of profits, loss of data, system downtime, or any other business interruption resulting from the failure of the Service to deliver a notification, even if we have been advised of the possibility of such damages.

Cap on Liability

In any event, our total liability to you for all claims shall not exceed the amount paid by you to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

AI Accuracy

You acknowledge that the AI-generated summaries may occasionally be inaccurate, incomplete, or misleading ("hallucinations"). We do not guarantee the accuracy or reliability of any information processed by AI. You must always verify the original alert data before taking action.

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3. TECHNICAL REQUIREMENTS AND NETWORK CONDITIONS (VoIP)

User Responsibility

The Service utilizes VoIP technology, which requires a high-speed, stable, and low-latency internet connection. You are solely responsible for providing and maintaining the necessary communication environment.

Impact of Network Quality

You acknowledge that VoIP performance is highly sensitive to network conditions. Factors such as latency, jitter, and packet loss can cause call degradation, audio delay, or total failure of notification delivery.

Disclaimer for Connectivity Issues

We shall not be liable for any failure or delay in notification delivery resulting from your internet service provider (ISP), mobile carrier, firewalls, or any other network-related configurations on your end.

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4. PAYMENT AND BILLING

Third-Party Processors

We utilize Stripe (for Japan region) and Lemon Squeezy (for Global/US region) as our third-party payment processors. By subscribing to the Service, you agree to their respective terms and privacy policies.

No Card Data Storage

Merchant of Record and Responsibilities

For Global/US region transactions, Lemon Squeezy acts as the Merchant of Record.

• Lemon Squeezy's Role: They are responsible for processing payments, issuing receipts, handling chargebacks, and managing applicable sales taxes. All payment-related inquiries should primarily be directed to Lemon Squeezy or through our billing support interface.
• Our Role: We (G Y UNIT LIMITED LIABILITY COMPANY) remain responsible for providing the Unit Oncall service itself, technical support, and ensuring the software functions as described.

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5. ELIGIBILITY AND AGE RESTRICTIONS

By accessing or using the Service, you represent and warrant that you are at least sixteen (16) years of age and have the legal capacity to enter into a binding agreement. If you are under the age of 16, you are not permitted to use the Service.

You also represent and warrant that you have the financial authority and capacity to pay for any fees incurred through your use of the Service.

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6. REGIONAL RESTRICTIONS AND DATA TRANSFER

Target Audience

The Service is primarily intended for residents of the United States, Canada, and Japan.

EU/EEA Exclusion

⚠️ The Service is currently NOT intended for residents of the European Union (EU) or the European Economic Area (EEA). By using this Service, you represent and warrant that you are not a resident of the EU or EEA.

Data Transfer Consent

By using the Service, you expressly consent to the transfer of your personal data to, and the processing of your data in, the United States. You acknowledge that data protection laws in the United States may differ from those in your country of residence, including Canada.

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7. PROHIBITION OF EMERGENCY USE

⚠️ The Service cannot be used to contact emergency services (e.g., 911, 119). You shall not use the Service for any application where failure of the Service could lead to death, personal injury, or severe physical damage.

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8. GOVERNING LAW AND JURISDICTION

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles.

Exclusive Jurisdiction

Any and all disputes, claims, or controversies arising out of or relating to these Terms or the Service shall be brought exclusively in the Tokyo District Court as the court of first instance. You hereby consent to the exclusive jurisdiction of such court and waive any objection as to inconvenient forum.

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9. CONTROLLING LANGUAGE

These Terms are drafted in the English language. In the event of any discrepancy between the English version of these Terms and any translation, the English version shall prevail and be controlling.