Terms of Service

v0.0.3

Effective Date: October 7, 2026

These Terms of Service ("Terms") govern your use of the Unit Oncall service (the "Service") provided by G Y UNIT LIMITED LIABILITY COMPANY ("we", "us", "our", or the "Company"), a company located at N&E BLD. 6F., 1-12-4, GINZA, CHUO-KU, TOKYO 104-0061, JAPAN.

1. NATURE OF THE SERVICE

Unit Oncall (the "Service") is provided as a monitoring support tool. It is designed to assist in the notification process for system alerts and is NOT a fail-safe or primary emergency communication system. The Service is intended to be used as one of multiple layers in your system administration and incident response strategy.

By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and our Refund and Cancellation Policy, each of which is incorporated herein by reference.

The Service includes AI-assisted summarization features designed to process and reformat alert data for better readability. You acknowledge that this is an assistive tool and not a substitute for human judgment.

If you are a resident of California, you may have the right to opt-out of certain automated processing as described in our Privacy Policy.

2. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

⚠️ THIS SECTION IS CRITICAL. PLEASE READ CAREFULLY.

No Guarantee of Notification

You acknowledge and agree that the delivery of notifications (including VoIP calls, SMS, and push notifications) may fail at any time due to factors beyond our control. We do not guarantee that every alert will be successfully delivered.

Support Tool Status

You are solely responsible for maintaining your own backup systems and manual monitoring processes. You shall not rely exclusively on the Service for the operation of your business or critical systems.

Limitation of Liability

To the maximum extent permitted by applicable law (including the CCPA for California residents), the Company shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to: loss of profits, loss of data, system downtime, or any other business interruption resulting from the failure of the Service to deliver a notification, even if we have been advised of the possibility of such damages.

Cap on Liability

In any event, our total liability to you for all claims shall not exceed the amount paid by you to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

AI Accuracy

You acknowledge that the AI-generated summaries may occasionally be inaccurate, incomplete, or misleading ("hallucinations"). We do not guarantee the accuracy or reliability of any information processed by AI. You must always verify the original alert data before taking action.

3. TECHNICAL REQUIREMENTS AND NETWORK CONDITIONS (VoIP)

User Responsibility

The Service utilizes VoIP technology, which requires a high-speed, stable, and low-latency internet connection. You are solely responsible for providing and maintaining the necessary communication environment.

Impact of Network Quality

You acknowledge that VoIP performance is highly sensitive to network conditions. Factors such as latency, jitter, and packet loss can cause call degradation, audio delay, or total failure of notification delivery.

Disclaimer for Connectivity Issues

We shall not be liable for any failure or delay in notification delivery resulting from your internet service provider (ISP), mobile carrier, firewalls, or any other network-related configurations on your end.

4. PAYMENT AND BILLING

Third-Party Processor

We utilize Stripe Managed Payments to sell the Service. Under Stripe Managed Payments, Sold through Link, LLC (a Stripe affiliate, "Link") acts as the merchant of record for your purchases in the jurisdictions where Stripe Managed Payments is offered, and Stripe processes the payments. The payment terms that apply to a purchase are those presented to you by Link at checkout, and the payment information you provide is handled under Stripe's Privacy Policy.

No Card Data Storage

For your security, your credit card information is transmitted directly to the payment processor. We do not store, process, or have access to your full credit card details on our servers.

Merchant of Record and Responsibilities

For transactions processed in the jurisdictions where Stripe Managed Payments is offered, Sold through Link, LLC (a Stripe affiliate) acts as the Merchant of Record (MoR). This means that Link, not the Company, is the party that charges you and collects the amounts you owe for your subscription and for any purchase of Credits.

Link's Role: As MoR, Link is responsible for charging and collecting subscription and other amounts owed, processing card and other payment instruments, issuing invoices and receipts, handling chargebacks and refunds (see Refund and Cancellation Policy below for how Link's refund policy applies), calculating, collecting, and remitting applicable sales taxes, VAT, and GST (Stripe Tax provides the underlying calculation engine), and applying intelligent payment retries (Smart Retries) for failed charges. Payment-related inquiries should primarily be directed through our billing support interface, which coordinates with Stripe and Link as needed.
Our Role: We (G Y UNIT LIMITED LIABILITY COMPANY) are the provider and seller of the Service and remain responsible for delivering the Unit Oncall service itself, technical support, customer service inquiries (including billing questions routed through our support interface), and ensuring the software functions as described.
How charges appear: Invoices, receipts, and refund notices are sent to you by Link, and charges appear on your card or bank statement as LINK.COM* followed by our statement descriptor. A charge shown in that form is a charge for the Service. Please compare it with the invoices available in the billing view of the Service before disputing it: a chargeback cancels the Credits from the disputed purchase as described in §5 (Refunds and Chargebacks).

Overdue Amounts

Fees are due in accordance with the plan you select and the billing terms presented to you at the time of purchase. If an amount due for the Service remains unpaid after it becomes due — including where a payment method on file is declined and the amount is not settled — we may suspend or terminate the Service as described in §10 (Suspension and Termination). Suspension or termination for non-payment does not relieve you of the obligation to pay amounts that accrued before it.

We may charge interest on any amount that remains unpaid after it becomes due, from the day after it became due until the amount is paid in full, at the rate of one percent (1%) per month or the highest rate permitted by applicable law, whichever is lower, calculated on the unpaid amount without compounding. We may also recover from you the reasonable costs of collecting an overdue amount, including reasonable attorneys' fees, to the extent permitted by applicable law. Interest is not added automatically within the Service; where we elect to charge it, we will invoice it separately and show how it was calculated.

Purchases of AI Credits

Purchases of AI credits in advance, and the credits you receive, are governed by §5 (AI Credits). Usage recorded while your Credit balance is insufficient is not a purchase of Credits: it is an amount owed by your organization as described in §5 (Nature of AI Credits), and is due as described under Overdue Amounts above.

Refund and Cancellation Policy

Refunds of amounts you pay for the Service, and the cancellation of your subscription, are governed by our Refund and Cancellation Policy (the "Refund Policy"), available at https://unit-oncall.com/refund-policy/, which is incorporated into these Terms by reference. In the event of any conflict between the Refund Policy and these Terms, the Refund Policy governs with respect to refunds and the cancellation of your subscription. The effect of a refund or chargeback on your Credits is described in §5 (Refunds and Chargebacks).

5. AI CREDITS

Nature of AI Credits

Certain usage of the Service is measured and paid for in units that we call AI credits ("Credits"). Credits are a prepaid right to use the Service. Credits are not currency, property, or a deposit, have no cash value, and may not be transferred, sold, assigned, exchanged, or redeemed for cash. A Credit balance belongs to the organization to which the Credits were issued and may not be moved to another organization.

The number of Credits consumed for a given unit of usage is shown within the Service and on our pricing page. We may change those rates from time to time to reflect changes in our costs or in the features we provide. Where we change them, we will give notice before the change takes effect by the means described in §11 (Changes to These Terms and Our Policies), and the change applies only to usage occurring on or after its effective date.

Where usage is recorded at a time when your Credit balance is insufficient to cover it, we may record the shortfall as an amount owed by your organization, settle it from Credits subsequently issued to or purchased by your organization, or charge or invoice you for the corresponding amount at the rates then applicable. Unless we state otherwise, such amounts are added to the next invoice for your subscription. Amounts charged or invoiced under this paragraph are due as described in §4 (Overdue Amounts). Paying such an amount does not add Credits to your balance.

The Service lets your organization choose whether AI features may continue to be used while your Credit balance is insufficient, and set a budget for the amount that may accrue under the preceding paragraph in each monthly period of your subscription (the budget applies per month on yearly plans as well), together with what the Service stops when that budget is reached. These settings apply only while your organization has a paid subscription; without one, AI features stop when your Credit balance is exhausted. These settings limit the use of AI features only. Alert ingestion, notification delivery, and voice calls continue regardless of these settings so that your on-call response is not interrupted; where an incident is processed with AI assistance, that AI usage is subject to these settings. The usage that continues regardless of these settings is charged or invoiced under the preceding paragraph to the extent that it consumes Credits; notification delivery and voice calls do not themselves consume Credits.

Types of Credits

We issue the following types of Credits:

Included Credits: Credits included in your subscription plan and issued periodically as part of that plan.
Purchased Credits: Credits that you buy in advance, in addition to your plan, through the Service.
Promotional Credits: Credits that we issue at no charge, such as a trial bonus or Credits issued under a promotional campaign.
Other Credits: Credits that we issue for any other reason, including Credits issued as a remedy under a service commitment or as a reward for continued use. Unless we state otherwise when we issue them, Other Credits are subject to the same provisions of this §5 as Promotional Credits.

Expiration

Included Credits expire if they are not used within the rollover period that applied to your plan when they were issued, except where that period is shortened under Plan Changes below. The rollover period for each plan is shown on our pricing page, and the billing view of the Service shows when your Credits expire.
Promotional Credits expire at the time we state when we issue them. A trial bonus expires when the trial ends.
Purchased Credits do not expire by the passage of time. They remain subject to the provisions of this §5 under Effect of Suspension and Termination, Forfeiture, and Refunds and Chargebacks.

Effect of Suspension and Termination

While your access to the Service is suspended under §10 (Suspension and Termination), and after a termination takes effect, no Credits of any type can be used. Purchased Credits are retained during that period and become available again if the suspension is lifted, or the Service is restored to your organization, before they are forfeited as described below.

Included Credits are issued only for periods of your subscription for which the applicable fees have been paid. They are not issued for any period for which payment remains outstanding.

Forfeiture

Where the Service becomes unavailable to your organization because you cancelled your subscription under §10 (Termination by You), because we terminated your access under §10 (Suspension or Termination by Us), because of non-payment, or because you requested the deletion of your organization, and the Service is not restored to your organization within thirty (30) days after it became unavailable, all Credits held by your organization, of any type, are forfeited when that period ends. Forfeited Credits are not restored and are not refunded, except as provided by the Refund Policy described in §4 (Refund and Cancellation Policy). Where the Service became unavailable because of non-payment, you are deemed to have abandoned your Purchased Credits by not settling the outstanding amount within that period.

A suspension by us under §10 (Suspension or Termination by Us) on a ground other than non-payment, where the suspension is not followed by a termination, does not by itself cause Credits to be forfeited under this section. Purchased Credits remain retained, and unavailable, for as long as the suspension continues, and Included Credits and Promotional Credits continue to expire as described under Expiration above. Where such a suspension is followed by a termination, the thirty (30) day period above runs from the day the termination takes effect.

Plan Changes

If you change your subscription to a plan with a shorter rollover period, or to a plan that provides fewer Included Credits, the change takes effect at the end of the billing period then in progress. When the change takes effect:

Included Credits: Included Credits issued under your previous plan become subject to the rollover period that applies to the new plan, and expire to the extent that they exceed the amount of Included Credits that the new plan provides within its rollover period.
Purchased, Promotional, and Other Credits: Purchased Credits, Promotional Credits, and Other Credits do not expire because of a plan change.
Notice before you confirm: where such a change would cause Included Credits to expire, the Service shows you an estimate of the amount that will expire before you confirm the change, based on your balance at that time. The amount that expires is determined when the change takes effect.

Refunds and Chargebacks

If the amount you paid for Purchased Credits is refunded to you in full, or if the payment for that purchase is charged back, reversed, or otherwise not completed, or a payment dispute concerning it is resolved in your favor, the Purchased Credits from that purchase are cancelled to the extent they have not already been consumed. Credits already consumed are not restored. A partial refund of a purchase does not cancel the Credits from that purchase.

If the fees you paid for a period of your subscription are refunded to you in full, or if the payment for that period is charged back, reversed, or otherwise not completed, or a payment dispute concerning it is resolved in your favor, the Included Credits issued for that period are cancelled to the extent they have not already been consumed. A partial refund of those fees does not cancel the Included Credits issued for that period.

Whether a payment is refunded is governed by the Refund Policy described in §4 (Refund and Cancellation Policy), including the Link refund policy described in it. A refund issued under the Refund Policy, including a refund issued by Link, has the effect on your Credits described in this section.

6. ELIGIBILITY AND AGE RESTRICTIONS

By accessing or using the Service, you represent and warrant that you are at least sixteen (16) years of age and have the legal capacity to enter into a binding agreement. If you are under the age of 16, you are not permitted to use the Service.

You also represent and warrant that you have the financial authority and capacity to pay for any fees incurred through your use of the Service.

7. REGIONAL RESTRICTIONS AND DATA TRANSFER

Target Audience

The Service is primarily intended for residents of the United States, Canada, and Japan.

EU/EEA Exclusion

⚠️ The Service is currently NOT intended for residents of the European Union (EU) or the European Economic Area (EEA). By using this Service, you represent and warrant that you are not a resident of the EU or EEA.

By using the Service, you expressly consent to the transfer of your personal data to, and the processing of your data in, the United States. You acknowledge that data protection laws in the United States may differ from those in your country of residence, including Canada.

8. PROHIBITION OF EMERGENCY USE

⚠️ The Service cannot be used to contact emergency services (e.g., 911, 119). You shall not use the Service for any application where failure of the Service could lead to death, personal injury, or severe physical damage.

9. ACCEPTABLE USE

Your use of the Service is subject to our Acceptable Use Policy (the "AUP"), available at https://unit-oncall.com/aup/, which is incorporated into these Terms by reference. The AUP describes the activities that are prohibited on the Service and the measures we may take when a violation occurs.

You are responsible for ensuring that your use of the Service, and the use of the Service by anyone acting under your authority — including members of your organization, users you invite, and any AI agent you configure to act on your behalf — complies with the AUP, with these Terms, and with applicable law.

In the event of any conflict between the AUP and these Terms, the AUP governs with respect to the acceptable use of the Service.

10. SUSPENSION AND TERMINATION

Termination by You

You may cancel your subscription at any time through the Service. When cancellation takes effect, and whether fees already paid are refunded on cancellation, are governed by the Refund Policy described in §4 (Refund and Cancellation Policy).

Suspension or Termination by Us

We may suspend or terminate your access to the Service, in whole or in part — including access to specific features, sessions, or resources — where:

Non-payment: an amount due for the Service remains unpaid after it becomes due, as described in §4 (Overdue Amounts);
Breach: you, or a person or AI agent acting under your authority, breach these Terms or the AUP;
Unlawful use: we reasonably believe that the use of the Service violates applicable law or exposes us or a third party to legal liability;
Risk of harm: we reasonably believe that continued access presents a risk of material harm to the Service, to another customer, or to a third party;
Legal requirement: we are required to do so by applicable law or by a competent court or authority;
Eligibility: you no longer meet the requirements of §6 (Eligibility and Age Restrictions), or a representation you made under these Terms proves to be untrue in a material respect.

The measure we take will be proportionate to the severity, duration, and impact of the circumstances, and may take any of the forms described in §4.2 of the AUP.

Notice and Opportunity to Cure

Except in the circumstances described under Immediate Suspension below, we will give you notice of the circumstances we rely on and a reasonable opportunity to cure them before terminating your access. Where the circumstance is non-payment, paying the outstanding amount within the period stated in the notice cures it. Where the circumstance is a violation of the AUP, the notice and cure provisions of the AUP apply.

Immediate Suspension

⚠️ Where we reasonably believe that the circumstances present an imminent risk of material harm — including an active attack on a third party, active exfiltration of data, or active compromise of the Service or of another customer — we may suspend access immediately and without prior notice. We will give notice as soon as reasonably practicable after doing so.

Effect of Suspension or Termination

While a suspension is in effect, and after termination takes effect, the affected part of the Service is unavailable to you.

⚠️ Alert notifications and on-call escalation do NOT operate for a suspended or terminated organization. You remain responsible for monitoring your systems by other means, as described in §2 (Support Tool Status).

Amounts that accrued before a suspension or termination remain payable. Whether fees already paid are refunded on a termination by us under this section is governed by the Refund Policy described in §4 (Refund and Cancellation Policy).

Data Following Termination

Termination does not delete your data immediately. After termination takes effect, the data associated with your organization is retained for a limited period, during which the Service is not available to you, and is then deleted. Deletion is carried out in accordance with our Privacy Policy, except where retention is required by applicable law. You may ask us to delete personal data sooner, as described in the "Your Rights" section of our Privacy Policy.

Survival

§2 (Disclaimer of Warranties and Limitation of Liability), §4 in respect of amounts that accrued before termination and in respect of the Refund Policy, §5 (AI Credits) in respect of the effect of suspension and termination, forfeiture, and refunds, this §10, §12 (Governing Law and Jurisdiction), and §13 (Controlling Language) survive termination of these Terms, together with any other provision that by its nature is intended to survive.

11. CHANGES TO THESE TERMS AND OUR POLICIES

We may update these Terms, the Privacy Policy, the AUP, and the Refund Policy from time to time to reflect changes in the Service, in applicable law, or in the categories of misuse that we observe in practice. Each document states its version and effective date.

Where we make a material change, we will give notice before the change takes effect, by posting the updated document on unit-oncall.com together with notice within the Service, by email to the address associated with your account, or both. Your continued use of the Service after the effective date of an update constitutes acceptance of the updated document.

Where we ask you to accept an updated version of these Terms in order to continue using the Service and you do not accept it, you may cancel as described in §10 (Termination by You).

12. GOVERNING LAW AND JURISDICTION

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles.

Exclusive Jurisdiction

Any and all disputes, claims, or controversies arising out of or relating to these Terms or the Service shall be brought exclusively in the Tokyo District Court as the court of first instance. You hereby consent to the exclusive jurisdiction of such court and waive any objection as to inconvenient forum.

13. CONTROLLING LANGUAGE

These Terms are drafted in the English language. In the event of any discrepancy between the English version of these Terms and any translation, the English version shall prevail and be controlling.

14. CONTACT US

If you have any questions about these Terms, the Service, or your subscription or billing, please contact us at:

Contact Form: https://unit-oncall.com/contact/

Email: support@unit-oncall.com

Address:
G Y UNIT LIMITED LIABILITY COMPANY
N&E BLD. 6F., 1-12-4, GINZA, CHUO-KU, TOKYO 104-0061, JAPAN

Questions about this policy? Contact us