Refund and Cancellation Policy

This Refund and Cancellation Policy (the "Refund Policy") describes how you can cancel your subscription to the Unit Oncall service (the "Service") provided by G Y UNIT LIMITED LIABILITY COMPANY ("we", "us", "our", or the "Company"), and when amounts you paid for the Service are refunded. This Refund Policy is incorporated into, and forms part of, the Terms of Service ("Terms") under §4 (Refund and Cancellation Policy) of the Terms. Capitalized terms used but not defined in this Refund Policy have the meanings given to them in the Terms.

In the event of any conflict between this Refund Policy and the Terms, this Refund Policy governs with respect to refunds and the cancellation of your subscription. The Link refund policy described in §2 (Merchant of Record Refunds) prevails over both to the extent it is more favorable to you.

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1. CANCELLING YOUR SUBSCRIPTION

You may cancel your subscription at any time through the Service. Unless we state otherwise at the time of cancellation, cancellation takes effect at the end of the billing period then in progress, and the Service remains available to you until that time. Fees already paid for that period are not refunded on cancellation, except as provided by the Link refund policy described in §2 (Merchant of Record Refunds) or where a refund is required by applicable law.

The effect of cancellation on your Credits, including their forfeiture, is described in §5 (AI Credits) of the Terms.

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2. MERCHANT OF RECORD REFUNDS

For purchases made through Stripe Managed Payments, Sold through Link, LLC is the merchant of record (see §4 (Merchant of Record and Responsibilities) of the Terms) and applies its own refund policy, published at https://support.link.com/questions/requesting-a-refund-for-a-sold-through-link-payment (the "Link refund policy"). Under the Link refund policy, Link may refund a payment within sixty (60) days of the purchase on the grounds it describes — for example where the Service was not provided, is significantly not as described, or where the payment was duplicated or not authorized — regardless of any more restrictive provision of this Refund Policy or the Terms; a change of mind, or an unused subscription that was not cancelled before its billing date, is not a ground for a refund under that policy. Where the Link refund policy conflicts with this Refund Policy or the Terms, the Link refund policy prevails to the extent it is more favorable to you.

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3. AI CREDITS

Credits are not refundable and may not be redeemed or exchanged for cash or any other consideration, whether or not they have been used, except as provided by the Link refund policy described in §2 (Merchant of Record Refunds) or where a refund is required by applicable law.

Where a payment for the Service is refunded or charged back, the effect on the Credits from that payment is described in §5 (Refunds and Chargebacks) of the Terms.

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4. TERMINATION BY US

Termination of your access to the Service by us under §10 (Suspension or Termination by Us) of the Terms does not entitle you to a refund of fees already paid, except as provided by the Link refund policy described in §2 (Merchant of Record Refunds) or where a refund is required by applicable law.

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5. REQUESTING A REFUND

You may request a refund by contacting us through the contact form at https://unit-oncall.com/contact/ or by email at support@unit-oncall.com, or through Link directly.

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6. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy from time to time as described in §11 (Changes to These Terms and Our Policies) of the Terms. This Refund Policy states its version and effective date.

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7. CONTROLLING LANGUAGE

This Refund Policy is drafted in the English language. In the event of any discrepancy between the English version of this Refund Policy and any translation, the English version shall prevail and be controlling.