Privacy Policy

This Privacy Policy describes how G Y UNIT LIMITED LIABILITY COMPANY ("we", "us", or "our"), a company located in Tokyo, Japan, collects, uses, and shares your personal information when you use the Unit Oncall service (the "Service").

1. INFORMATION WE COLLECT

We collect only the minimum information necessary to provide the Service:

Account Information

Email address and display name.

Technical Identifiers

Device tokens (for push notifications) and IP addresses.

Alert Data

Information contained in alerts sent from your integrated monitoring tools.

NO PHONE NUMBERS

Social Login Information (OAuth)

When you choose to sign in using Google or GitHub, we receive:

• Your email address
• Your display name
• Your profile picture URL

We do not receive or store your Google or GitHub password. Your social login credentials are handled entirely by Google or GitHub.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and maintain the Service.
• Process transactions and fulfill orders through our third-party processors.
• Detect, prevent, and address fraud, unauthorized access, or security issues.
• Comply with legal and regulatory obligations.
• Create and manage your account.
• Deliver notifications to your devices via VoIP and push notifications.
• AI Summarization: Utilize Google Cloud Vertex AI to summarize and reformat alert data to provide more understandable notifications.
• Analyze and improve the performance and security of the Service.

We do not process your personal information for purposes that are incompatible with the original purpose of collection without providing you with direct notice and obtaining your consent.

3. DATA PROCESSING AND AI SAFETY

We utilize enterprise-grade AI infrastructure to ensure your data is handled securely:

Vertex AI Processing

We use Google Cloud Vertex AI to process alert data.

No Training

In accordance with Google Cloud's data governance policies, your data is NOT used to train Google's foundational AI models. Your information remains your own.

AI Responsibility

While AI helps clarify alerts, it may occasionally generate inaccurate information. You are responsible for verifying the original alert data before taking any action.

4. DATA STORAGE AND CROSS-BORDER TRANSFER

Storage Location

Your personal data is stored and processed in the United States using Google Cloud Platform infrastructure.

Transfer to Japan

As we are a Japanese company, your data may be accessed by our personnel in Japan solely for maintenance and support purposes.

Consent

By using the Service, you expressly consent to the transfer and processing of your personal data in the United States and Japan.

For Residents of Canada: Your personal information may be subject to the laws of the United States, and may be subject to disclosure to the governments, courts, or law enforcement or regulatory agencies of the United States, pursuant to its laws.

5. REGIONAL RESTRICTIONS (GDPR)

The Service is intended for residents of the United States, Canada, and Japan. It is NOT intended for residents of the European Union (EU) or the European Economic Area (EEA).

6. DATA RETENTION

We retain your personal data for as long as your account is active or as needed to provide you with the Service. Upon account deletion, your personal data will be removed within 30 days, except where retention is required by law.

7. YOUR RIGHTS

7-1. General Rights Regarding Your Personal Data

Depending on your location, you may have certain rights regarding your personal data:

• Right to Know and Access: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including the categories of information collected, the sources, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of any inaccurate personal information that we maintain about you.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to only those services necessary to perform our business.

7-2. Privacy Notice for California Residents

This section applies solely to residents of the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

The CCPA/CPRA provides California residents with specific rights:

• Right to Opt-Out of Sale or Sharing: You have the right to direct us to not "sell" your personal information for monetary value or "share" your personal information for cross-context behavioral advertising. (Note: We do not currently sell or share personal information as defined by these laws.)

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

• Authorized Agent: Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information for California residents.

7-3. Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by:

• Contact Form: https://unit-oncall.com/contact/
• Email: legal@unit-oncall.com

We will verify your identity before responding to your request.

7-4. Record Keeping and Retention

To ensure compliance with legal requirements, the Company maintains a record of all consumer requests and our responses thereto. We will retain these records for a minimum of 24 months, as required by CCPA/CPRA.

7-5. Children’s Privacy and Sale of Minors’ Personal Information

The Service is not intended for use by anyone under the age of 16. We do not knowingly collect or maintain personal information from individuals under the age of 16. Furthermore, the Company does not have actual knowledge that it sells or shares the personal information of consumers under 16 years of age.

8. SECURITY

We implement industry-standard security measures to protect your personal data, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure.

9. THIRD-PARTY SERVICES

The Service integrates with third-party services:

• Google Cloud Platform: For hosting, AI processing, and infrastructure. Google Privacy Policy
• Google reCAPTCHA: To protect our contact form from spam and automated abuse. When you use our contact form, reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis. We act as the data controller for this information. Google Privacy Policy
• Google OAuth: For optional social login authentication. Google's privacy policy applies to data processed by Google. Google Privacy Policy
• GitHub OAuth: For optional social login authentication. GitHub's privacy policy applies to data processed by GitHub. GitHub Privacy Statement
• Stripe / Lemon Squeezy: For payment processing. Stripe Privacy Center / Lemon Squeezy Privacy Policy
• Postmark (ActiveCampaign, LLC): For transactional email delivery (e.g., password resets, email verification, system alerts). Postmark Privacy Policy
• Apple Push Notification Service (APNs): For iOS push notifications. Apple Privacy Policy
• Firebase Cloud Messaging (FCM): For Android push notifications. Google Privacy Policy

Each third-party service has its own privacy policy governing the use of your data.

10. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court.

11. CONTROLLING LANGUAGE

This Privacy Policy is drafted in English. In the event of any discrepancy between the English version and any translation, the English version shall prevail.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

13. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Contact Form: https://unit-oncall.com/contact/

Email: legal@unit-oncall.com

Address:
G Y UNIT LIMITED LIABILITY COMPANY
N&E BLD. 6F., 1-12-4, GINZA, CHUO-KU, TOKYO, JAPAN